Frequently Asked Questions

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click “Login/Register” followed by ‘Create An Account’ and fill in your personal information.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and checkout. Make sure that all your entered information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments from all major credit and debit cards such as Mastercard, VISA, American Express, and Paypal.

Can I amend or cancel my order?

Please contact us immediately regarding any changes or cancellation requests on your order. If your order has already shipped, no changes or cancellations can be accepted.

I have a discount code, how can I use it?

Discount codes must be entered and applied during the checkout process.

Please note: Codes are valid only during the promotional period.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement email from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in My Account if you are a registered customer.

I have an issue adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the item is reflected as “Temporarily Unavailable”.